6 Tooley St, London SE1 2SY, UK – 020 7403 4610
I recently called the store to reserve a cardboard box for my bike, they kindly accepted my request. Upon visiting the store, they brought me the box real quick. The girl who helped me was super helpful and lovely. Thank you and sorry for it took me sometime to leave a review for your great service.
I needed some spokes after an accident. They had a huge variety, staff were amazingly helpful and gave me useful advise for maintenance. A special thanks to Tonia for her dedication finding the right part for me. I highly recommend.
3 Procter St, London WC1V 6DW, UK – 020 7269 7070
I have been cycling in London for many years and have mainly used independent bike shops for fixes, parts, etc. I have often found "chain" stores to have poor customer service and staff that know little about bikes. This is NOT the case with this store. The service is fantastic and their knowledge of bikes is of a high standard. I test rode one of their bikes, which I ended up buying. They were so incredibly helpful when it came to deciding which bike I wanted and despite it being their store they didn't pressure me into buying it. I test rode many bikes in various stores but the service here really made me seal the purchase. They went over and beyond to accommodate me. They even let me borrow a helmet to cycle home in. The manager, Ben, really knows his stuff and makes you feel like a valued customer. I couldn't recommend this place highly enough. It's refreshing to find a chain store with staff as good as this.
I don't normally leave reviews - in fact this may be my first ever - but I was so impressed by the quality and service provided by Phil that I felt obliged to write this! I came in with a few problems with my bike, and Phil went completely out of his way to assist me. Not only was he extremely knowledgeable about all aspects of cycling and training, but he was also a really nice bloke. I cannot recommend this place - and Phil - enough!
77-81 The Cut, Lambeth, London SE1 8LL, UK – 020 7928 4785
I came here spontaneously after my breaks got stuck and Said saved me and fixed it within minutes so that I could cycle safe back home - and all that for free. Great service and really friendly staff! Would definitely recommend!
Dealt with several of the guys there -- all very helpful. They answered my questions and got me fitted up with a great new bike.